FAQ

Frequently Asked Questions (FAQ)

1. What is Boho jewelry?

   • Boho jewelry, short for bohemian jewelry, is characterized by its free-spirited, artistic, and eclectic designs. It often features natural materials like stones, beads, and metals, drawing inspiration from various cultures around the world.

2. How should I care for my Boho jewelry?

   • To keep your jewelry looking its best, avoid exposure to water, perfumes, and harsh chemicals. Store each piece separately in a cool, dry place to prevent scratches and tarnishing.

3. Are your stones ethically sourced?

   • Yes, we are committed to ethical sourcing and ensure all our stones are obtained responsibly.

4. Do you offer international shipping?

   • Yes, we offer international shipping to many countries worldwide. Shipping rates and delivery times vary depending on the destination. Please refer to our Shipping Policy for more details.

5. What is your return policy?

   • We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days (after you received it) for a full refund or exchange.

6. How long will it take to receive my order?

   • Orders are processed within 0-1 business days. We ship with DHL National & International Premium. Estimated shipping times from Germany are given as follows:

     • Germany: 1-2 business days
     • Europe: 3-7 business days
     • United States & Canada: 7-14 business days
     • Australia & New Zealand: 10-20 business days
     • Rest of the World: 10-25 business days

     Please note that these are estimated times and actual delivery may vary due to customs processing and other factors.

7. Is your jewelry suitable for sensitive skin?

   • Yes, many of our pieces are made with hypoallergenic materials suitable for sensitive skin. Please check the product descriptions for specific details.

8. Can I customize a piece of jewelry?

   • Absolutely! We offer customization options on select items. Please contact our customer service for more information.

9. What payment methods do you accept?

   • We accept all major credit cards, PayPal, and Apple Pay for your convenience.

10. How can I track my order?

    • Once your order ships, you'll receive a confirmation email with a DHL tracking number.

11. What if the item I want is out of stock?

    • If the item you're interested in is out of stock, please email us at hello@boho-jewellery.com, and we'll notify you when it becomes available again.

12. How can I contact customer service?

    • You can reach us 24/7 via email and we answer instantly!